Merging tickets
Merging vs. absorbing
A ticket merge can be initiated from either the source ticket or the destination ticket detail page, or from the context, bulk, or right-click menu of any ticket list or widget table.
Source tickets are merged into a destination ticket; the destination ticket absorbs one or more source tickets. The different terms refer to the same operation, but indicate the direction of the process.
How to...
Transferred during a merge
Circumstances that prevent ticket merging altogether
- The ticket you want to merge into another is a Problem or a Change Request.
- The ticket has posted time entries, charges, or expenses.
- The ticket is currently being worked by a Taskfire resource, or at least one Taskfire time entry exists on the ticket.
- The ticket is currently outsourced or was previously outsourced.
- The ticket is an insourced ticket.
- The ticket has more than 1,000 file attachments.