Viewing the Organization Service Details
Security and navigation
SECURITY Ticket access
NAVIGATION Ticket List > context menu or right-click > View > Organization Service Details
NAVIGATION Ticket page > Tools > Organization Service Details
The Organization Service Details displays the last ten time entries—against any ticket—for this customer. This puts the current ticket in context and lets you evaluate the urgency with which it should be addressed:
- The last 10 ticket notes for this organization are displayed, in descending order (most recent first).
- Click the Print icon
to print the Organization Service Details.
NOTE You will only see service details of tickets for which you have view permissions.
